Top Hostage Negotiator Teaches You How To Lower Your Bills | The Compost Bin | Forums

Time to get my Barry White on

• Do a little homework. Find out what they’re offering new customers.
• Late night FM DJ voice. Speak in calm, measured tones and smile as you talk.
• Start with “I’m sorry.” It grabs their attention and empowers them.
• “This is going to sound harsh…” It sets them up for something big and makes whatever you say a relief.
• Turn a complaint call into an appreciation call. This is forced empathy. They’ll want to help you.
• A focused comparison with an open-ended question. And it’s probably going to bring your bill down a lot.

http://www.bakadesuy.....our-bills/