2 Alice packs 50 dollars shipping included | Page 11 | The Woodsman Hut | Forums

My email today:

Hi Sam,

It seems that I am not going to get my Alice Packs. Please refund my money immediately if you refuse to send them by tomorrow, 09/17/2012.

I ordered on 3/10/2012, OVER 6 months ago. 18 days ago you said "We will get them out to you over the weekend" which did not happen. 6 days ago you said "I will have tracking for you tomorrow" which didn't happen.

I'd like my money back immediately if you refuse to send them by 9/17/2012. This is the worst customer service I've ever experienced and I'd say its even bordering on theft. Its a damn shame too because I love supporting small businesses.

LOL Sam emailed be back almost immediately with a tracking number and an apology, stating he'd throw in something extra for the long wait. I'll be VERY surprised if the number is legit, he said it will be trackable tomorrow.

Still haven't received anything. Spoke with Sam on the phone at length about one month ago. He asked if I wanted a refund or if I still wanted the packs. Apologized and said that they received a large shipment of shitty packs that he couldn't ship out as they were not of the quality he showed on his videos. Said that held them back a bit. Said he'd throw in some extra stuff with my order. His phone call caught me off guard, he called me in response to an email and I had no idea it was him. He was polite to me on the phone but I could tell he was frustrated. Seems to me that he is in way over his head with all these orders. He needs to do a better job communicating with people who have made orders and haven't received their Alice Packs.

Still haven't received anything btw.